Please read these conditions carefully before ordering any goods or services from us. You should understand that by ordering any goods or services from us online you agree to be bound by these conditions.

You should print a copy of these terms and conditions for your future reference. If you refuse to accept these conditions you will not be able to order any of the goods or services available from our site.

Introduction

All information received by us from your use of this site will be collected and used in accordance with our privacy policy.

You can contact us in by telephone on 01424 854499 or by e-mail to sales@corbeau-seats.com. Our office hours are 09:00 – 17:30 Monday to Friday. There is no voicemail facility on our phone system.

Your Status

By placing an order through our site you warrant that: • You are legally capable of entering into binding contracts • You are at least 18 years old;

Our Status

Please note that when we accept orders the resulting legal contract is between you and Corbeau Seats Ltd and is subject to any other terms and conditions as listed.

How the Contract is Formed

All orders are subject to acceptance by us and we will confirm such acceptance to you by on-line electronic means (the “Confirmation”).

Prices and Payment

The prices for any goods or services ordered from us through this site (the “Products”) will be as quoted on our site, except in the case of obvious errors. These prices do not include delivery, which needs to be added separately when ordering.

Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed. Payment must be by Paypal, credit card or using Sage Pay. We accept payment with MasterCard, Visa and Debit Cards. Goods will not be dispatch until full and final payment has been received which can take up to 3 working days to show as cleared funds.

Please note, the deposit required for bespoke work is 50% upfront.

Delivery

Delivery is charged at variable rates depending on customer location. A list of our most popular shipping destinations is contained on each product page where you can select the country to which you require products to be shipped. If you cannot see your country, please contact us for a bespoke quotation. Should you not be in to sign for your parcel, our courier will leave a calling card and will attempt 3 re-deliveries after this the package will be returned to Corbeau Seats Ltd and you will have pay a new delivery charge for the goods to be re sent.

Corbeau Seats Ltd does not accept any liability if you have provided us with incorrect delivery details therefore please ensure these are correct at the time of ordering.

Any delivery time or date given by the company is an estimate only and not a term of the contract.

The company shall not be liable for any loss or damage in respect of the return of goods if this has been organised by your own courier.

If at the time of ordering the goods are not immediately available for delivery the company shall deliver the goods when they become available, unless otherwise requested in writing by the customer at the time of order.

Orders to the EU are sent via our UK freight forwarding handlers and we use a European road freight service. Delivery time across Europe can be between 4-10 days depending on location.

On Receipt of Your Order

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to us upon receipt of the goods or within 48hrs. In the event your package arrives damaged, it is the responsibility of you, the customer, to inspect the goods whilst the driver is present and make him aware of the damage. All damaged products have to be signed for as damaged. All packaging must be retained until the problem has been resolved. Corbeau Seats Ltd will not be held responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.

Our sole responsibility will only be the monetary value of the merchandise.

Fulfilment and Delivery

Corbeau Seats Ltd aims to fulfil your orders within 14 days of order placement. However, as Corbeau Seats Ltd still manufactures here in the UK, at busy times of year lead times can be extended slightly. If you are ordering more than one Product, you should be aware that Products are sometimes delivered separately.

If an item is on back order, we will contact you with this information and an anticipated delivery date or the option of a refund.

We cannot be held responsible should there be a delay on component parts coming into Corbeau Seats Ltd that may affect the lead times of products, whilst every aim is made to make sure that the customer has their goods within the 14 day lead time sometimes this is out of our jurisdiction.

Cancellation, Return and Refund Policy

You will have the right to cancel the order with us up to 7 working days after the day following the delivery of the Products.

If you receive a faulty Product, you must contact us within 7 days and we will collect and refund your costs for the Product and any postage.

This cancellation returns and refund policy does not affect your statutory rights.

**Base mounting subframes ordered for fitment with our Clubsport seats will not be refunded. Corbeau Seats Ltd has clearly stated this information on both the Clubsport page and the base mounting subframe page. **

**Please note that personalised products are non-returnable or refundable once produced due to the bespoke nature of the product. This includes any products from our Elite range**

**All items imported from Corbeau USA LLC are non-returnable/refundable. We accept no liability for these products**

Returns

There will be a minimum of £20.00 or 20% restocking fee for order returns, whichever is greater and there will be a £10.00 handling fee for exchanges. Shipping and handling fees are not refundable. Please ship the items back to us prepaid and with the proper packaging, for your protection make sure to insure the package. We cannot be held responsible for lost or damaged packages.

**Please note that personalised products are non-returnable or refundable once produced due to the bespoke nature of the product**

Our Liability and Disclaimer

Whilst we will try to ensure that the Products are of exceptional quality, our liability in connection with any Product(s) is strictly limited to the purchase price of such product or service. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or any other liability to the extent that it may not be excluded or limited as a matter of law.

We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.

Security

To ensure the security of your transaction, we use SSL encryption to ensure maximum security of your personal information. This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) We only accept orders that are placed using this technology.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer, Firefox) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)

Amendments

We may amend these terms and conditions from time to time by posting revised terms and conditions on the site, which shall apply to all orders placed after such date.

Notices

All notices shall be given by e-mail to Corbeau Seats Ltd at sales@corbeau-seats.com or, to you at either the e-mail or postal address you provide during the registration process. Notice will be deemed received 24 hours after e-mail is sent or 3 days after the date of posting.

Governing Law and Jurisdiction

Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.

Statutory Rights

All contracts herein and with effect of the company do not at any time affect your statutory consumer rights.

Disclaimer

Though we have made every effort to ensure the information provided on this website is accurate, we cannot guarantee its accuracy. This site is designed to assist you in making your purchasing decisions, and is not intended to be the definitive source of accurate information. You are solely responsible for verifying the information on this site before you make your purchases. We will not be held responsible for inaccurate information, part numbers, specifications or model applications. Also please note that the actual colour of some items may differ slightly from the representations displayed on the web site. We are not obligated to sell at listed prices if there is an error.

Complaints

If you have any complaints about our service or any products that you have purchased from us, please feel free to contact us at sales@corbeau-seats.com. We will endeavour to respond to your complaint within the working day. Complaints are normally resolved within 3 working days. You will be kept up to date on progress of the complaint via email or phone.