Terms & Conditions

Please read these conditions carefully before ordering any goods or services from us. You should understand that by ordering any goods or services from us online you agree to be bound by these conditions.

We recommend that you print a copy of these terms and conditions for your future reference. If you refuse to accept these conditions you will not be able to order any of the goods or services available from our site.

Introduction

Our office hours are 09:00 – 17:30 Monday to Friday. You can contact us either by

Telephone: +44 (0) 1424 854499
e-mail to sales@corbeau-seats.com.

There is no voicemail facility on our phone system.

Use of Information

All information received by us from your use of this site will be collected and used in accordance with our privacy policy. Privacy Policy

Your Status

By placing an order through our site you warrant that:

You are legally capable of entering into binding contracts
You are at least 18 years old;

Our Status

Please note that when we accept orders the resulting legal contract is between you (the “Purchaser”) and Corbeau Seats Ltd (the “Seller”) and is subject to any other terms and conditions as listed.

How the Contract is Formed

All orders are subject to acceptance by us and we will confirm such acceptance to you by on-line electronic means (the “Confirmation”).

Price and Payment

The price for any goods or services ordered from us through this site (the “Products”) will be as quoted on our site, except in the case of obvious errors. These prices do not include delivery outside of Mainland UK, which needs to be added separately when ordering,

Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.

Payment must be by Paypal, credit card or using Sage Pay. We accept payment with MasterCard, Visa and Debit Cards.

Goods will not be dispatched until full and final payment has been received.

Payments can take up to 3 working days to show as cleared funds.

Please note, the deposit required for personalisation and bespoke work is 30% of total invoice value, prior to any work commencing.

Delivery

Delivery is charged at variable rates depending on customer location. A list of our most popular shipping destinations is contained upon checkout, where you can select the country to which you require products to be shipped. If you cannot see your country, please contact us for a bespoke quotation. Should you not be at the delivery address on the day of delivery (which has been pre-advised to you) to sign for your parcel, our courier will leave a calling card and will attempt 3 re-deliveries. After this the package will be returned to Corbeau Seats Ltd and you will have pay a new delivery charge for the goods to be resent.

Corbeau Seats Ltd does not accept any liability if you have provided us with incorrect delivery details, therefore please ensure these are correct at the time of ordering.

If at the time of ordering the goods are not immediately available for delivery, the company shall deliver the goods when they become available, unless otherwise requested in writing by the customer at the time of order.

Orders to the EU are sent via our UK freight forwarding handlers who use a European road freight service. Delivery time across Europe can be between 4-10 days from date of Dispatch depending on location.

Delivery times are estimates

Any delivery time or date given by Corbeau Seats is an estimate only and not a term of the contract. Please make sure you have checked with us in advance if the product you purchased is required by a specific date. The company shall not be liable for any loss or damage in respect of any delay in the delivery howsoever arising. If at the time of order the goods are not immediately available for delivery the company shall deliver the goods when they become available, unless otherwise requested in writing by the customer at the time of order

Delivery service

Our delivery service will utilise an economy service from any number of couriers based on the size of the product and packaging. This service has no guaranteed delivery dates. The courier will require a signature for the delivery. Once we have proof of delivery from the courier, the contract is complete and non-delivery claims cannot be accepted or processed

On Receipt of Your Order

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to us upon receipt of the goods or within 48hrs. In the event your package arrives damaged, it is the responsibility of you, the customer, to inspect the goods whilst the driver is present and make him aware of the damage. All damaged products have to be signed for as damaged. All packaging must be retained until the problem has been resolved. Corbeau Seats Ltd will not be held responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.

Our sole responsibility will only be the monetary value of the merchandise.

Fulfilment and Delivery

Corbeau Seats Ltd aims to fulfil your orders within 14 days of order placement. However, as Corbeau Seats Ltd still manufactures here in the UK, at busy times of year lead times can be extended slightly. If you are ordering more than one Product, you should be aware that Products are sometimes delivered separately.

If an item is on back order, we will contact you with relevant information and an anticipated delivery date. Should this not be acceptable an alternative product or full refund shall be offered

We cannot be held responsible should there be a delay on component parts delivered to Corbeau Seats Ltd that may affect the lead times of products. Whilst every aim is made to make sure that the customer receives their goods within the 14 day lead time, sometimes this is out of our jurisdiction.

Special Order Items – Personalised and Bespoke

All special order items including, Seats, Harnesses and custom products are subject to a minimum 30% Deposit, which is non-refundable even if the products have not been delivered, by cancelling the order prior to dispatch. Once ordered, these products are put into production on special request, as they are not kept in stock due to their bespoke nature. Therefore, the minimum 30% Deposit covers our material costs, storage, and order processing costs.

Cancellation, Return and Refund Policy

We strongly recommend that you consider your purchase carefully, as a number of our items are custom made to order and to customer specification, as such, items may come with charges to return them. If for whatever reason you do change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 14 days after delivery. Following the Distance Selling Regulations, we will accept stocked items back even if you have opened the goods to inspect them.

You are entitled to a refund as long as you return your goods within 14 working days from the day of delivery. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging. The product must not have been used or installed. Whilst the goods are in your possession, you must take reasonable care of them and not use them. We will then give you a full refund for the cost of the product minus the delivery charge paid on stocked items. However, we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take between 3-5 working days to be credited to your payment card.

We Cannot Refund/Cancel Your Purchase If:

You return your product without proof of purchase.
There is a contract for services with the product and you have started using the services; this would include, for example, an airfreight product from Corbeau USA.
The products have been sat in, used, any bolting points have been fixed to a surface or the products are damaged.
The items were a special order and/or made to your specification.

Personalised or Bespoke items fall under Special Order Items of our terms and conditions which impose a non-refundable 30% Deposit.

If you receive a faulty Product, you must contact us within 7 days and we will collect and refund your costs for the Product.

This cancellation returns and refund policy does not affect your statutory rights.

**Base mounting subframes ordered for fitment with our Side Mounted seats will not be refunded. Corbeau Seats Ltd has clearly stated this information on both the Side Mounted Seat pages and the base mounting subframe page. **

**Please note that personalised and bespoke products are non-returnable or refundable once produced due to the bespoke nature of the product. This includes any products from our Elite range**

**All items imported from Corbeau USA LLC are non-returnable/refundable. We accept no liability for these products**

Returns

There will be a minimum of £20.00 or 20% restocking fee for order returns, whichever is greater and there will be a £10.00 handling fee for exchanges. Shipping and handling fees are not refundable. Please ship the items back to us prepaid and with the proper packaging, for your protection make sure to insure the package. We cannot be held responsible for lost or damaged packages.

**Please note that personalised products are non-returnable or refundable once produced due to the bespoke nature of the product**

Arranging a Product Return

Contact Corbeau Seats (telephone: +44 (0) 1424 85 44 99 or email: sales@corbeau-seats.com)
Discuss with the sales team why you wish to return your purchase
Request and Complete Returns Form
Package the Product/s in Original Packaging – Include Returns Form
Return Products to – Corbeau Seats, 17 Wainwright Close, Churchfields Industrial Estate, St Leonards-on-Sea, East Sussex, TN38 9PP
Once Received by Corbeau Seats a member of the Sales Team will be in contact to arrange your replacement product or refund.

Additional Instructions for Returning Your Parcel

We must stress that the items must be securely packaged to avoid damage during the return. The items should be securely packaged in the original box. If the item is returned without sufficient packaging or un-boxed and is damaged in transit, the return will be rejected and any claims with the courier will be void.

The right to cancel your order ceases if the goods are used, installed or damaged/marked. All orders will be inspected and photographed when received and checked into our warehouse in order to verify their condition. Remember to include the returns form with your item that we provided upon your initial request.

The company shall not be liable for any loss or damage in respect of the return of goods if this has been organised by your own courier.

How Can I Cancel An Order Before Delivery?

Should you wish to cancel your order before delivery, please call us immediately and we’ll discuss the cancellation, as well as whether you require an alternative product to be sent to you or a refund.

Our Liability and Disclaimer

Whilst we will try to ensure that the Products are of exceptional quality, our liability in connection with any Product(s) is strictly limited to the purchase price of such product or service. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or any other liability to the extent that it may not be excluded or limited as a matter of law.

We will not be liable for any loss or damage suffered by you through any delay in delivery. Corbeau Seats Ltd are not responsible for any labour charges incurred during fitment or removal of any supplied parts

We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.

Customer Logo Embroidery
It is the duty of the customer to ensure they have the right and express permission of the copyright/trademark holder to reproduce the logo. If you as the customer place an order with us and a copyright/trademark issue is raised, you will cover any copyright/trademark claims and costs that we (Corbeau Seats Ltd) may incur as a result of producing your order for personalised product.

Security

To ensure the security of your transaction, we use SSL encryption to ensure maximum security of your personal information. This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) We only accept orders that are placed using this technology.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer, Firefox) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)

Amendments

We may amend these terms and conditions from time to time by posting revised terms and conditions on the site, which shall apply to all orders placed after such date.

Notices

All notices shall be given by e-mail to Corbeau Seats Ltd at sales@corbeau-seats.com or, to you at either the e-mail or postal address you provide during the registration process. Notice will be deemed received 24 hours after e-mail is sent or 3 days after the date of posting.

Governing Law and Jurisdiction

Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.

Statutory Rights

All contracts herein and with effect of the company do not at any time affect your statutory consumer rights.

Disclaimer

Though we have made every effort to ensure the information provided on this website is accurate, we cannot guarantee its accuracy. This site is designed to assist you in making your purchasing decisions, and is not intended to be the definitive source of accurate information. You are solely responsible for verifying the information on this site before you make your purchases. We will not be held responsible for inaccurate information, part numbers, specifications or model applications. Also please note that the actual colour of some items may differ slightly from the representations displayed on the web site. We are not obligated to sell at listed prices if there is an error.

Complaints

If you have any complaints about our service or any products that you have purchased from us, please feel free to contact us at sales@corbeau-seats.com. We will endeavour to respond to your complaint within the working day. Complaints are normally resolved within 3 working days. You will be kept up to date on progress of the complaint via email or phone.

Changes To This Document

This document was created on the 27th of April 2018 by our appointed DPO (Data Protection Officer)

This document is subject to change, all changes are recorded and date filed for reference.