Terms & Conditions

Please read these terms carefully. By ordering from us online, you agree to be bound by them.

1. About Us & Eligibility

1.1. Hours: Monday - Friday, 09:00 - 17:00

1.2. Phone: +44 (0) 1424 854499

1.4. To order from us, you must be at least 18 years old and legally able to enter into a binding contract.

2. How Contracts Are Formed

2.1. All orders are subject to our acceptance. We'll confirm acceptance electronically once your order is placed. The contract is between you and Corbeau Seats Ltd.

3. Pricing & Payment

3.1. Prices are as listed on our site, excluding delivery outside Mainland UK.

3.2. Prices may change at any time, but not for orders already confirmed.

3.3. We accept PayPal, and major credit/debit cards.

3.4. Goods are dispatched only once payment has fully cleared (allow up to 3 working days).

3.5. All products are paid upfront and are not dispatched until payment has fully cleared, which can take up to 3 working days. Please note that orders will not enter production until payment has been received.

4. Delivery

4.1 Delivery charges vary by location. Select your country at checkout or contact us for a quote if it's not listed.

4.2. If you're not available to receive your parcel, our courier will leave a card and attempt redelivery up to 3 times. After that, the parcel returns to us, and a new delivery charge will apply to resend it.

4.3. Please double-check your delivery address, we're not liable for issues caused by incorrect details.

4.4. EU deliveries typically take 4 – 7 days.

4.5. Delivery times are estimates only, not guaranteed contract terms. If you need goods by a specific date, confirm with us in advance.

4.6. We use economy courier services with no guaranteed delivery date. A signature is required. Once we have proof of delivery, the contract is fulfilled and non-delivery claims can't be made.

5. EU and International Customers

5.1. EU and International customers order without UK VAT being charged.

5.2. Import VAT and any applicable local taxes are payable on delivery, customers are responsible for checking any import charges that apply for their destination.

5.3. Delivery charges may vary by destination. If your country is not available at checkout please contact sales@corbeau-seats.com for delivery quotations.

5.4. Delivery times are estimates and are not guaranteed

6. Receiving Your Order

6.1. Inspect your order as soon as it arrives

6.2. Report any damage or missing items within 48 hours

6.3. If goods arrive damaged, flag this with the driver at the time and have it signed as "damaged" delivery.

6.4. Keep all original packaging until any issue is resolved.

6.5. Our liability is limited to the monetary value of the goods we're not responsible for any other loss or damage.

7. Order Fulfilment

7.1. We aim to fulfil orders within 14 days, though this may extend during busy periods.

7.2. Multi-item orders may arrive as separate deliveries.

7.3. If an item is on back order, we'll contact you with an estimated date. If that's not acceptable, we'll offer an alternative product.

7.4. We're not responsible for delays caused by our own suppliers, though we'll always aim to meet the 14-day window.

8. Bespoke & Personalised Items

781. All custom, personalised, or special-order items (including seats, harnesses, and the Elite range) require full pre-payment upfront. Once, this has cleared into our account thus is passed to production

8.2. Once production begins, these items generally **cannot be returned, exchanged, cancelled, or refunded**.

9. Cancellations, Returns & Refunds

9.1. Standard (stocked) items:

9.1.1. You may return your order within 14 days of delivery for a refund or exchange.

9.1.2. Items must be unused, uninstalled, and in original, undamaged packaging.

9.1.3. Refunds (minus original delivery charge) are processed within 3 - 5 working days.

9.1.4. A restocking fee applies: £20.00 or 20% of order value, whichever is greater. Exchanges incur a £10 handling fee.

9.1.5. Return shipping costs are your responsibility we recommend using a tracked, insured service, as we're not liable for parcels lost or damaged in transit.

9.2 We cannot offer a refund or return if:

9.2.1. You have no proof of purchase

9.2.2. The item has been used, installed, or damaged

9.2.3. The item was custom-made or personalised to your specification

9.2.4. The item is a base mounting subframe for side-mounted seats

9.2.5. The item was imported from Corbeau USA LLC (no liability accepted on these)

9.3 Faulty items: Contact us within 7 days of receipt and we'll arrange collection, rectify the fault, replace or offer a refund.

9.4 To arrange a return:

Contact us to discuss your return
Request and complete a Returns Form (Include the Returns form with the Items Returned)
Repackage the item securely in its original packaging, including the form
Post to: *Corbeau Seats, 17 Wainwright Close, Churchfields Industrial Estate, St Leonards-on-Sea, East Sussex, TN38 9PP*
We'll be in touch once received to arrange your refund or replacement

9.5. Items returned without adequate packaging, or damaged in transit due to poor packaging, may be rejected. All returns are inspected and photographed on arrival.

9.6. Cancelling before delivery: Call us as soon as possible to discuss cancelling or swapping your order.

None of the above affects your statutory consumer rights.

10. Our Liability

10.1. Our liability for any product is limited to its purchase price, except where the law doesn't allow such limits (e.g. death or personal injury caused by our negligence).

10.2. We're not liable for delivery delays, or for labour costs relating to fitting or removing parts.

10.3. We accept no liability for indirect losses (e.g. loss of profit, data, or business).

11. Customer Logo Embroidery

11.1. If you request logo embroidery, you're responsible for ensuring you have the right to reproduce that logo. You agree to cover any copyright or trademark claims arising from your order.

12. Website Accuracy

12.1. We aim for accuracy across the site but can't guarantee it including product specifications, part numbers, and colours (which may vary slightly from images shown). We reserve the right not to sell at a listed price if it contains an error. Please verify details before purchasing.

13. Security & Governing Law

13.1. All personal and payment information is protected using SSL encryption. We only process orders submitted through this secure connection.

These terms are governed by English law, and any disputes fall under the exclusive jurisdiction of the English courts.

14. Complaints

14.1. Email sales@corbeau-seats.com with any complaint. We aim to respond within 24-48 hours and resolve most complaints within 3 working days, keeping you updated throughout.

15. Changes to These Terms

15.1. We may update these terms from time to time. Changes apply only to orders placed after the update date.

16. Black Friday Deals and Promotions

16.1. Black Friday offers and promotional discounts are available for a limited time and are subject to availability. Offers may apply only to selected products and cannot be guaranteed once stock has been exhausted.

16.2. Due to increased order volumes during Black Friday and other promotional periods, order processing, production and delivery times may take longer than usual.

16.3. Any delivery or fulfilment timeframes provided are estimates only and are not guaranteed.

16.4. We will make every reasonable effort to process and dispatch orders as promptly as possible. Customers should allow additional time for their orders during busy promotional periods.

16.5. Black Friday discounts cannot be guaranteed outside the advertised promotional period and may not be combined with other offers unless expressly stated.

16.6. All other Terms & Conditions remain applicable to orders placed during Black Friday promotions.

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Last reviewed: 01/09/2026